1. Introduction:

• Overview: Foosty is a mobile application designed to provide a seamless food ordering and delivery experience for users, connecting them with a wide range of local restaurants and cuisines.
• Purpose: The primary goal of Foosty is to offer convenience and accessibility to users by allowing them to browse menus, place orders, and track deliveries from their favorite restaurants, all within a single platform.
• Target Audience: Foosty targets urban residents, working professionals, busy families, and food enthusiasts who seek convenient and reliable food delivery services that offer a diverse selection of cuisines and dishes.

2. Scope:

• Inclusions:
  • User registration and authentication with email verification and social media integration.
  • Dynamic restaurant listings with detailed profiles, including menus, prices, operating hours, delivery zones, and user ratings.
  • Advanced search and filtering options based on cuisine type, dietary preferences, price range, and delivery time.
  • Interactive menu browsing with high-quality images, detailed descriptions, and customizable options for each dish.
  • Secure payment processing with support for multiple payment methods, including UPI, credit/debit cards, mobile wallets, and cash on delivery.
  • Real-time order tracking with status updates, estimated delivery times, and live GPS tracking of delivery drivers.
  • Ratings and reviews system for users to provide feedback on restaurants, dishes, and overall service quality.
  • In-app customer support chat functionality with real-time assistance and issue resolution.
  • Personalized recommendations and promotions based on user preferences, order history, and location data.
• Exclusions:
  • Table reservation or dine-in services are not within the scope of Foosty.
  • Grocery delivery, non-food item delivery, and other unrelated services are excluded.

3. Functional Requirements:

• User Authentication:
  • Users can register new accounts using their email address or phone number and create a secure password.
  • Social media login options are available for seamless account creation and login.
  • Email verification is required for account activation and security purposes.
• Restaurant Listings:
  • The app displays a comprehensive list of nearby restaurants based on the user's location, sorted by relevance and proximity.
  • Each restaurant profile includes essential details such as menu categories, prices, operating hours, delivery zones, ratings, and reviews.
• Food Ordering:
  • Users can browse restaurant menus, view dish details, and add items to their cart with customizable options (e.g., size, toppings, special instructions).
  • The cart summary provides an overview of selected items, quantities, prices, and estimated total order cost.
  • Users can easily modify their orders, remove items from the cart, or proceed to checkout with a single tap.
• Payment Processing:
  • Foosty integrates with secure payment gateways to process transactions securely, encrypting sensitive data and complying with PCI-DSS standards.
  • Payment options include UPI, credit/debit cards, mobile wallets (e.g., Google Pay, Apple Pay), and cash on delivery (COD) for eligible orders.
  • Users can save multiple payment methods for quick and convenient checkout in future orders.
• Order Tracking:
  • After placing an order, users receive real-time updates on the status of their order, including confirmation, preparation, dispatch, and delivery stages.
  • Live GPS tracking allows users to track the location of their delivery driver in real time and receive estimated arrival times.
• Ratings and Reviews:
  • Users can rate restaurants and dishes based on their overall experience, food quality, delivery speed, and customer service.
  • Written reviews allow users to provide detailed feedback, share their opinions, and contribute to the community.
  • Ratings and reviews are displayed prominently on restaurant profiles and dish listings to help users make informed decisions.
• Customer Support:
  • Foosty offers in-app chat support with live agents available to assist users with order-related inquiries, technical issues, or general assistance.
  • Users can initiate a chat session directly from the app interface and receive real-time responses from customer support representatives.
  • Automated responses and chatbots may be implemented to handle common queries and streamline support operations.

4. Non-Functional Requirements:

• Performance:
  • Response Time: The app should load within 2 seconds, and interactions within the app should have a response time of under 500 milliseconds.
  • Scalability: The platform should handle a high volume of concurrent users and orders without performance degradation.
• Security:
  • Data Encryption: All user data, including personal information and payment details, should be encrypted both in transit and at rest using industry-standard encryption algorithms.
  • Authentication Mechanisms: Implement secure authentication mechanisms such as JWT tokens and OAuth to prevent unauthorized access to user accounts.
  • Compliance: Ensure compliance with relevant data protection regulations such as GDPR and local privacy laws.
• Usability:
  • Intuitive Design: The app interface should be intuitive and easy to navigate, with clear labeling, consistent design elements, and minimal cognitive load.
  • Accessibility: Ensure that the app is accessible to users with disabilities by adhering to accessibility guidelines such as WCAG 2.1.
• Scalability:
  • The system architecture should be designed to scale horizontally and vertically to accommodate increasing user traffic and data volume.
  • Implement caching mechanisms and load-balancing techniques to optimize performance and resource utilization.