6.13 End-of-Life Plan: Yo Bank

Objective:

The objective of this comprehensive end-of-life (EOL) plan for Yo Bank is to ensure a smooth and orderly shutdown process that minimizes disruption for users, stakeholders, and partners while adhering to legal and regulatory requirements.

1. Announcement of End-of-Life:

Communication Channels: Utilize multiple communication channels to announce the end-of-life of Yo Bank, including:
- In-app notifications
- Email newsletters
- Social media platforms (Twitter, Facebook, LinkedIn)
- Website banners and announcements
Timeline: Provide users with at least 60 days' notice before the app's discontinuation to allow for a transition period.

2. Transition Plan:

Data Export: Enable users to download their account information, transaction history, and other relevant data from the app in a convenient format.
Alternative Recommendations: Provide users with recommendations for alternative banking services or platforms based on their needs and preferences.
Customer Support: Offer dedicated customer support channels (email, chat, phone) to assist users with any questions or concerns during the transition period.

3. App Functionality:

Gradual Feature Shutdown: Disable non-essential features of the app gradually over the transition period to minimize disruption for users.
Transaction Cutoff Date: Specify a final date after which users will no longer be able to initiate new transactions or access banking services through the app.
Account Closure: Provide users with instructions and support for closing their Yo Bank accounts, if desired.

4. Refund Policy:

Refund Eligibility: Define criteria for refund eligibility, such as unused account balances or recent transactions, and communicate this clearly to users.
Refund Process: Establish a streamlined process for users to request refunds, including submission through the app or website and processing timelines.

5. Legal and Compliance Obligations: